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Help & Support FAQs on ABCD App

The ABCD App is a comprehensive fintech platform offering a one-stop solution for a range of financial services. From Insurance, Loans and Investments to expense tracking, credit score checks, and tax filing, the ABCD App streamlines your financial universe in a user-friendly interface. It makes managing finance as simple as ABCD.

The ABCD App is your go-to hub for a diverse range of financial services. You can buy Health and Life Insurance, get Loans for personal or business use, make instant payments and strategic investments, track expenses, keep a check on your credit score and file taxes, all from the same place. You also have access to a wide array of essential financing tools that help make it easier to manage money.

There are zero charges associated with using the ABCD App itself. However, different services, such as buying Insurance, getting a Loan, etc., come with their own set of fees. A detailed fee structure for each service can be found in the respective section of the app.

The customer support service at ABCD is available from 9 AM to 9 PM, Monday to Sunday. Please note that the service is closed on national holidays. Additionally, their service branches operate from 9:30 AM to 6 PM, Monday to Friday, and on alternative Saturdays (2nd, 4th, and 5th Saturdays are working days). The branches are closed on Sundays and national holidays. You can contact them via their helpline at 1-800-270-7000. If you are reaching out beyond working hours, please feel free to drop us a mail at <care.digital@adityabirlacapital.com> and we will reach-out to you first thing on the next working day. </care.digital@adityabirlacapital.com>

You can click on the hamburger menu at the top left corner of the homepage and then click on “View Profile” to see your profile details. If you want to update your Date of Birth and PAN, enter the updated information, and click ‘Save’. Your information will then be updated in our records.

Please note this information will only be updated in the ABCD App records. To update the information for any products purchased from Aditya Birla Capital Group companies, a request needs to be raised separately with the respective company.

Please reach-out to us for Customer Grievance Redressal as follows:

STEP 1:
In case of any query or service request, contact us at:
Email: care.digital@adityabirlacapital.com
Call us: 1800 270 7000

STEP 2:
Escalation of Complaints
If the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.

Name: Akash Anchan
Designation: Grievance Redressal Officer, Aditya Birla Capital Digital Limited.
Email: abcdl.Servicehead@adityabirlacapital.com
Address: 9th Floor, One World Center, Tower 1, Jupiter Mills Compound, 841 Senapati Bapat Marg, Elphinstone Road, Delisle Road, Mumbai, Mumbai, Maharashtra, India, 400013.
Phone Number: 022- 68323410

RBI Sachet Portal Link: https://sachet.rbi.org.in

You can reach us at 18002707000 or mail us at care.digital@adityabirlacapital.com.

Changing your mPIN on the ABCD App is quite simple.

• Click on the hamburger menu at the homepage's top left corner.
• Then click on ‘Update mPIN’.
• Enter your old mPIN, then the new mPIN, reconfirm your new mPIN and click on update.

Your mPIN will then be updated successfully.

If you’ve forgotten your mPIN, then resetting it is easy.

• Open the ABCD App and click 'Forgot mPIN' on the login page.
• Enter the OTP you receive on your registered mobile number
• Click on continue, and then enter your new mPIN.
• Confirm the new mPIN and then click on ‘Update’.

You will then be able to use the new OTP to log into the ABCD App.

Changing your registered mobile number is currently not possible from ABCDL App.

We encourage you to enter all the details while registering for the ABCD App. This helps us personalise our offerings for you. You can go to your profile in the app and update it now for a seamless experience.

Location permissions help us suggest ABCD services near you. Storage permissions enable the storage of documents related to ABCD products, like Credit reports, statements, etc., on your device, through the app.

The ABCD app offers a variety of financial products and services to cater to users' diverse needs. Here are the available products on the app:

• Credit score display with preliminary insights
• Secured Loans
• Unsecured Loans
• Life Insurance
• General Insurance
• Mutual Funds
• Demat A/c Opening
• Stocks and Securities
• Deposits
• DigiGold

In addition to these current offerings, the app promises to introduce more features in the future to further enhance the user experience and meet their evolving financial needs.

You can sync your ABCD app to your banking and financial tools to work seamlessly to consolicdate your financial universe into one place.

Yes, you can set goals, save & invest for your goals and track them to completion right from ABCD app and win rewards uniquely curated for you.

Comprehensive solutions for your credit scores and its corresponding details are present in ABCD as follows:-

1. Fetching the credit score
2. Detailed credit report made available for download
3. Analysis & Insights into your credit score
4. Highlight areas of concerns and improvements
5. Raise dispuites if present right from the app
6. Methods and knowledge to improve credit score
7. Products & Soluitions to aid in improving your credit score
8. Tips & Tricks on how to make and maintain an Excellent credit score & more

There is a plethora of resources availble to aid you in your journey to financial literacy. The resources are as follows:-

1. Articles
2. Quizes
3. Trivia
4. Insights
& more…

Yes, your personal data is safe with us and it is only accessible via your fingerprint verification or 4 dight MPIN chosen by you.

We have partnered with ClearTax to help you with comprehensive Tax plannin solutions. From calculating your taxes, to investing to save on taxes, your tax filing to giving you tips & tricks quizzes and more to you keep on top of your tax game.

To update your PAN and Date of Birth details after registering on the ABCD App follow these steps:

• Click on the hamburger menu at the top left corner of the homepage
• Click on ‘View Profile’ to see your profile details.
• Enter the updated information and click 'Save'. Your information will then be updated.

Please note this information will only be updated in the ABCD App records. If you want to update information for any products purchased from Aditya Birla Capital's group companies, a request needs to be raised separately with the respective company.

You can search for specific queries through the search bar at the top of the homepage. To make searching easier, the ABCD App has also tagged popular categories.

You can reach the ABCD App support by following the below steps:

• Open the ABCD App on your device and log in
• Click on ‘Get Help’
• From there, choose from options ‘Request a Callback’, ‘Chat’, and ‘E-mail’.

You can also refer to the FAQs mentioned in each section to find answers to general queries.

Yes, you can link all your savings accounts during the onboarding process and later in the app.

Check out our onboarding journey and video

Aditya Birla Capital Digital partners with Aditya Birla Finance Limited to offer loan services to its customers. The lender that is shown on the Loan Offer screen, Loan Agreement as well as in the Loan documents clearly. The Credit Information companies such as CIBIL, Experian will also show the Personal Loan with the same lender name.
Lender Name - Aditya Birla Finance Limited
Address: No 841, 18th Floor, Jupiter Mill Compound, Elphinstone Road, Senapati Bapat Marg, Mumbai-400013

Our Digital Lending Partner - https://finance.adityabirlacapital.com/our-digital-lending-platform-partners
Privacy Policy - https://www.adityabirlacapital.com/abc-digital/privacy-policy

You can easily apply for a Quick and Easy Personal Loan through the ABC Digital App! Just search for "Personal Loan" within the app and click on the icon to access the application process. To be eligible for the loan, you must be between 23-60 years old and have a minimum monthly income of 25000.

Our Personal Loan offers range from Rs. 50,000 to 5 lakh. The maximum loan amount varies for each individual.

Yes, the application process is incredibly simple and can be completed in just few steps.

1. Provide Basic Information,
2. Keep your PAN & bank details handy
3. Customize your loan offer, 4. Perform KYC and EMI setup to get successful disbursal

During the loan application, you can select your preferred bank account to receive the loan funds, while the EMI repayment will be automatically set up and deducted from the same account once the loan is active. In the event of any issues preventing the setup of EMI deduction from your preferred bank account, you can retry at a later time or choose an alternative bank account

Help & Support FAQs on ABCD App

What is the ABCD app ?

What can I use the ABCD app for ?

What are the charges for the ABCD app ?

What are the customer support timings in ABCD ?

Can I change my Date of Birth and PAN details?

Have a grievance, query or need help regarding Personal Loan?

Have a grievance, query or need help regarding Business Loan?

Is customer support available on the ABCD app, and how can I contact them?

How do I update my mPIN?

How do I reset my mPIN?

Is it possible to change my registered mobile number?

I have not entered PAN and Date of Birth while registering. Is it going to affect my ABCD App experience?

Why are we asked for location and storage permission?

What are the products available on the ABCD app?

How do I sync the app with other financial tools or platforms?

Can I set financial goals and track my progress within the app?

What tools are available for analysing and improving my credit score?

Are there educational resources or guides within the app for financial literacy?

Is my personal and financial data safe on the ABCD app?

How does the app handle tax-related information and reporting?

I have not entered PAN and Date of Birth while registering. Can I update those details now?

Can I search for my queries?

Is there any support section inside ABCD app?

Can I link my existing financial accounts during the onboarding process?

Is there a tutorial or guide to help me navigate the app during onboarding?

Who is the Lender offering the Loans through ABCD?

How can I apply?

What is the maximum amount I can borrow?

What are Details required to apply for personal loan?

Where will ABCD App transfer my loan amount?