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Job Description

Aditya Birla Health Insurance

Team Member - Contact Center

Location: Thane - GCorp, Maharashtra

Job Description

Job Purpose

Monitoring & providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing & potential customer.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1o Develop contact center executives and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
o Utilizing appropriate methods to gather process effectiveness & improvement
o To cohesively plan and work with the ops team & Vendors
o Ensuring BAU Audits & feedbacks are adhered as per the given timeline
o Conducting Monthly & Quarterly reviews so as to streamline the process
o Conducting ATA/re-audits of the vendor quality team to maintain sanity
o Conducting Calibration with vendor quality team

Minimum Experience Level

3 - 5 years

Job Qualifications

02 degree

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