Regional Collection Manager - Recovery

Purpose - To drive resolution and normalization in the Hard Delinquency Stage accounts (Write-Off) For retail / digital portfolio in order to meet ECL / NCL provisioning and minimize NPAs as per ABFL policies and collections strategy at a Zonal Level for both the Retail / Digital Book and to manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Recovery Team to enable delivery of NCL parameters. 

The Regional Collections Manager for Recoveries has a clear task cut out. The incumbent is in-charge of managing the Overall Stage 3 book, including fresh flows into GNPA, as well as significantly reduce the NPA block.

• ECL Management & Costs- Monitor and Control delinquency and minimize ECL for portfolio
• Portfolio review and monitoring - Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
• Vendor Management - Liaise with agencies to drive collections processes efficiently.
• Compliance and audit - Ensure that all documentation  related  to  the  collections  process  is maintained  in  accordance  with  internal  norms  and regulatory requirements 
• Customer escalations and complaints - Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations