Vertical Lead - Coll - Micro Lap

Job Purpose

To manage the collections process at Pan India level, to build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Achieve financial goals.

Delinquent Portfolio monitoring

Vendor Management

Vendor Management

Customer escalations and complaints

People Management