Health Insurance Claim Reimbursement Process

Step 1:

Inform us of hospitalization

In case of emergency hospitalization, inform us within 48 hours of being admitted. For planned hospitalization, inform us 3 days before you are admitted. Once admitted, make the payments directly to the hospital, as per the hospital's standard process, unless a pre-authorization has been issued by us.

Notify Us

Notify us by

Step 2:

Submit your documents

Collect all the relevant documents mentioned in the list below, in original, from the hospital. Send these documents to us within 30 days of your discharge, at this address or at our nearby branch.

Reimbursement Claim Form

Step 3:

Allow your claim to process

Once we receive your documents, we will review them as per the terms and conditions. Once all formalities are completed, we will process the claim.

Track claim

1 Claim Initiated

2 Claim Under Review

3 Claim Settled

Connect with us for help with Claims

Cashless Claim

Avail cashless claims by informing us in case of emergency hospitalisation within 48 hours, or planned hospitalisation 3 days before your admission, at any one of our 10051+ network hospitals

Raise a cashless claim

Reimbursement Claim

Get your hospitalization expenses reimbursed by notifying us within 48 hours in case of emergency hospitalisation or 3 days before your admission in case of a planned hospitalisation, at any network or non-network hospital.

Raise a reimbursement claim

Cashless Claim

Track cashless claim

Reimbursement Claim

Track reimbursement claim

Our Care Managers are here to help you through your claim process.

Applicable for: Activ Health, Activ Assure and Activ Care Plan

At any step of the claim process, you can seek help from our Care Managers. Be it understanding policy documents, filing a claim, or even managing discharge paperwork at the hospital.

Know more

What our customers say about our easy claim process

Aditya Birla Health Insurance inspired me to maintain an active lifestyle by adopting healthy habits and rewarded me with 100% HealthReturns™. I earned it by walking 10000 steps daily and I'll use my HealthReturns™ to renew my policy.

Mr. Radhey Shyam Laddha

I was hospitalized thrice & the entire claim process was 100% hassle free. I personally find the dedicated care manager benefit of the policy extremely useful.

Mrs. Prajakta Bhudivant

Homemaker